When artificial intelligence is mentioned, attention is usually drawn to breakthrough generative models, autonomous agents or visions of computers that understand the world as well as humans. Meanwhile, the biggest winner of this revolution is a solution that is not…
For years, chatbots were regarded as a symbol of ‘intelligent’ automation in business. They facilitated customer service, answered simple questions and eased the burden on call centres. Today, however, we are entering a new phase – AI agents are appearing,…
For years, chatbots had one task: to solve a case cheaper and faster than a human. In practice, this often ended in annoyed customers who, after several attempts to contact the ‘intelligent’ bot, abandoned the service – or the company.…
In recent months, artificial intelligence agents have become one of the hottest topics in the IT industry. The term has been floating around in the marketing materials of almost all software vendors – from ERP companies to IT management tools.…